The Greatest Guide To reviews of empire today

I talked with the saleman, just after attempting the 800 number of which they advised me they'd no boss. The salesman mentioned he would see about receiving the "head" on the Denver office to talk to me.

They Slash the new carpet out in my driveway and introduced it in piece by piece, space by area. As I just experienced my partitions painted, I went upstairs soon after many hrs and claimed towards the lead dude, what transpire to my freshly painted partitions. His reaction was oh which was there. I claimed no it wasn’t as you may tour my residence and find out all partitions have been freshly painted with NO marks. He apologized and afterwards sent his figure out to his van to obtain something to clean my walls. Very well my partitions went from a product to pink coloring since the chemical striped the paint. He then apologized once more and explained I’m sorry have you been pleased with the carpet work And that i said to him no and my partner signed our contract Below PROTEST. These laborers are outside the house individuals who are usually not Experienced and should be screened before moving into customers homes.

On November sixth, I acquired an automatic information indicating the installers ended up on their way. Your team was a no show on November 6th. On November seventh , we rescheduled for November 8th for the reason that I was advised Trevor needed to oversee the replacement, and is particularly The explanation why they didn’t clearly show on Monday or Tuesday. November 8th, the original installer showed up with seven bins of flooring. He questioned us what place was getting changed.

January 24, 2018 at ten:fourteen am Okay I are actually managing this considering that September of 2017. The flooring that was put down in February 2017 was as a result of out your entire house. We were being informed that after they eliminated the old flooring that most of the nail heads and staples might be flush ahead of the new floors went down. In September we noticed that a nail head was pushing by way of a plank so we call Empire to report it. Just after a couple os months we did have amongst the original installers occur out and correct the nail and replace the plank.

March 20, 2018 at ten:03 pm I'd carpet put in on Saturday, March seventeen and also the installers arrived in and initially problem the lead Expert questioned was how are you presently paying your equilibrium. I said through credit card and he said he required it right away. This struck me odd as whynshould I purchase a work if it isn’t accomplished And exactly how do I'm sure what sort of task was destined to be carried out? The lead laborer spoke damaged English and his worker spoke no English at all. The direct laborer claimed to me you might be most likely going to should Slash your doorways in Each individual area and After i asked why he said carpet was thicker….I explained no it is not. He reported let me Look at and took a razor blade to my carpet. I believed to myself nicely he improved hope new carpet is okay with no cuts to my doorways as he just distorted my previous carpet. They'd their Spanish new music blasting in my dwelling in addition Despite the fact that it had been my holiday break St. Patrick’s Working day and my partner And that i could not even listen to our parade on Television due to their music blasting. They taken off my aged carpet and threw it out my top rated floor window and produced a large number in my driveway and didn’t have the courtesy of cleansing it up over the task. I went upstairs to find out how they had been performing and so they didn’t adjust any of the prevailing padding in any of my closets Once i questioned why they mentioned no require —- I mentioned to myself why did I pay for padding??? They Lower the new carpet out my driveway and acquired it in piece by piece place by room. We just experienced our household painted, I went upstairs and a number of other hrs afterwards discovered marks on my wall and questioned what happened.

So to incorporate insult to damage. We received a simply call from an excellent Management rep who questioned me how my install was!?!! Justification me?? I mentioned you mean the 1 that they didn’t present approximately ?

There is no way I must have to pay for a dime for someone to return out to my property to inform me there’s some kind of defect with this particular carpet to glance as poor because it does! I've people come in excess of & say why is your carpet snagged throughout…….what a humiliation!!

The installers confirmed up with not ample carpet. It's now 8/10/18 plus they showed up with not plenty of carpet. Wanting to simply call with a concern receives you no wherever. Now we have two much more rooms to become completed and I think I are going to be going somewhere else upcoming time.

We get matters for instance this a person very significantly and sincerely regret the inconvenience. We’ll be in contact with reviews you Soon to continue working on the resolution.

I will be making contact with the greater Business enterprise Bureau and will never propose working with Empire for just about anything at any time all over again. I am aware that I am only one human being, but I will impression this corporation with my voice.

I'm sorry to obtain to article this but your customer service is Awful, I hand laminate flooring put inside our front room and guest bathtub area and a couple of hallways, to begin my spouse and I experienced to move all of the home furnishings out and set it back, but we ended up charged with the installers to get it done, the installers did not tightened up the water line while in the guest bathtub and leaked everywhere in the flooring, After i called about the trouble I was informed someone would get in contact with me with in 3 times, right after five times I referred to as back and was instructed they known as but no-one was house, and they left a information, I am home day-to-day, I am disabled, so I realize that wasn't true .

I really woukd similar to a phone from the senior executive that could make choices thoroughly. I’m just asking to become addressed with and fullfill your deal. If I broke my settlement nobody would stand for it. This is known as a Terrible way to treat your customers.

September nine, 2018 at 10:10 pm So This is certainly now September and I have nevertheless to view a resolution. All manner of conversation on Empire’s aspect has become stopped. In fact, I've now received a threatening letter from you. You reply to each in the complaints you get using a generic “we realize”, “ we just take these matters very critically” or “we’re looking into it”.

We’ve go through your review, and so are let down to hear about your carpet installation. We regret the delay, and would like to comply with up with you to create factors proper.

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