The Greatest Guide To reviews of empire today

I talked with the saleman, just after attempting the 800 number of which they advised me they'd no boss. The salesman mentioned he would see about receiving the "head" on the Denver office to talk to me.

They Slash the new carpet out in my driveway and introduced it in piece by piece, space by area. As I just experienced my partitions painted, I went upstairs soon after many hrs and claimed towards the lead dude, what transpire to my freshly painted partitions. His reaction was oh which was there. I claimed no it wasn’t as you may tour my residence and find out all partitions have been freshly painted with NO marks. He apologized and afterwards sent his figure out to his van to obtain something to clean my walls. Very well my partitions went from a product to pink coloring since the chemical striped the paint. He then apologized once more and explained I’m sorry have you been pleased with the carpet work And that i said to him no and my partner signed our contract Below PROTEST. These laborers are outside the house individuals who are usually not Experienced and should be screened before moving into customers homes.

On November sixth, I acquired an automatic information indicating the installers ended up on their way. Your team was a no show on November 6th. On November seventh , we rescheduled for November 8th for the reason that I was advised Trevor needed to oversee the replacement, and is particularly The explanation why they didn’t clearly show on Monday or Tuesday. November 8th, the original installer showed up with seven bins of flooring. He questioned us what place was getting changed.

January 24, 2018 at ten:fourteen am Okay I are actually managing this considering that September of 2017. The flooring that was put down in February 2017 was as a result of out your entire house. We were being informed that after they eliminated the old flooring that most of the nail heads and staples might be flush ahead of the new floors went down. In September we noticed that a nail head was pushing by way of a plank so we call Empire to report it. Just after a couple os months we did have amongst the original installers occur out and correct the nail and replace the plank.

March 20, 2018 at ten:03 pm I'd carpet put in on Saturday, March seventeen and also the installers arrived in and initially problem the lead Expert questioned was how are you presently paying your equilibrium. I said through credit card and he said he required it right away. This struck me odd as whynshould I purchase a work if it isn’t accomplished And exactly how do I'm sure what sort of task was destined to be carried out? The lead laborer spoke damaged English and his worker spoke no English at all. The direct laborer claimed to me you might be most likely going to should Slash your doorways in Each individual area and After i asked why he said carpet was thicker….I explained no it is not. He reported let me Look at and took a razor blade to my carpet. I believed to myself nicely he improved hope new carpet is okay with no cuts to my doorways as he just distorted my previous carpet. They'd their Spanish new music blasting in my dwelling in addition Despite the fact that it had been my holiday break St. Patrick’s Working day and my partner And that i could not even listen to our parade on Television due to their music blasting. They taken off my aged carpet and threw it out my top rated floor window and produced a large number in my driveway and didn’t have the courtesy of cleansing it up over the task. I went upstairs to find out how they had been performing and so they didn’t adjust any of the prevailing padding in any of my closets Once i questioned why they mentioned no require —- I mentioned to myself why did I pay for padding??? They Lower the new carpet out my driveway and acquired it in piece by piece place by room. We just experienced our household painted, I went upstairs and a number of other hrs afterwards discovered marks on my wall and questioned what happened.

So to incorporate insult to damage. We received a simply call from an excellent Management rep who questioned me how my install was!?!! Justification me?? I mentioned you mean the 1 that they didn’t present approximately ?

There is no way I must have to pay for a dime for someone to return out to my property to inform me there’s some kind of defect with this particular carpet to glance as poor because it does! I've people come in excess of & say why is your carpet snagged throughout…….what a humiliation!!

The installers confirmed up with not ample carpet. It's now 8/10/18 plus they showed up with not plenty of carpet. Wanting to simply call with a concern receives you no wherever. Now we have two much more rooms to become completed and I think I are going to be going somewhere else upcoming time.

We get matters for instance this a person very significantly and sincerely regret the inconvenience. We’ll be in contact with reviews you Soon to continue working on the resolution.

I will be making contact with the greater Business enterprise Bureau and will never propose working with Empire for just about anything at any time all over again. I am aware that I am only one human being, but I will impression this corporation with my voice.

I'm sorry to obtain to article this but your customer service is Awful, I hand laminate flooring put inside our front room and guest bathtub area and a couple of hallways, to begin my spouse and I experienced to move all of the home furnishings out and set it back, but we ended up charged with the installers to get it done, the installers did not tightened up the water line while in the guest bathtub and leaked everywhere in the flooring, After i called about the trouble I was informed someone would get in contact with me with in 3 times, right after five times I referred to as back and was instructed they known as but no-one was house, and they left a information, I am home day-to-day, I am disabled, so I realize that wasn't true .

I really woukd similar to a phone from the senior executive that could make choices thoroughly. I’m just asking to become addressed with and fullfill your deal. If I broke my settlement nobody would stand for it. This is known as a Terrible way to treat your customers.

September nine, 2018 at 10:10 pm So This is certainly now September and I have nevertheless to view a resolution. All manner of conversation on Empire’s aspect has become stopped. In fact, I've now received a threatening letter from you. You reply to each in the complaints you get using a generic “we realize”, “ we just take these matters very critically” or “we’re looking into it”.

We’ve go through your review, and so are let down to hear about your carpet installation. We regret the delay, and would like to comply with up with you to create factors proper.

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At eleven:30PM The work was even now not full. Will two phone calls to customer service they indicated which the installers could display up between 8AM-6PM. I indicated that it had been Incredibly unprofessional to work late into your evening at an individual's residence Primarily due to the fact they'd put aside all the working day watching for them to point out up. Customer service indicated that if they display up at 6pm they must reveal the quantity of hours it could choose and would the customer wish to reschedule. NEVER in one million decades would I believe three installers would take 5.five hrs and work right until eleven:thirty PM in another person's home. Your complete working experience was unacceptable. Tend not to use Empire Today...your entire experience was terrible.

On installation working day, I shift every one of the little knick-knacks, and so forth., and vacuumed, to allow them to transfer the household furniture. In the event the installers start off transferring the household furniture from the living room about in to the kitchen, one of them kicks over my large, substantial glass Pet bowl, and set a crack while in the fresh porcelain tile we had just laid, in addition to causing an incredible h2o mess.

The day now is 07/27/27 – Considering the fact that we begun – We have now experienced many of the carpet changed 2 times, and also the vinyl replaced three times. We have run out patience using this business – their service Division acknowledges that we have experienced numerous complications – none of which have been ours, and so they won’t reply to employ anymore. They still haven’t concluded the job. Now the carpet while in the grasp bedroom is buckling up all over the home – and also the master toilet vinyl even now should be replaced.

January 24, 2018 at 10:14 am Okay I have already been coping with this due to the fact September of 2017. The flooring that was put down in February 2017 was as a result of out the entire residence. We ended up instructed that when they eradicated the aged flooring that all the nail heads and staples could be flush ahead of the new floors went down. In September we seen that a nail head was pushing via a plank so we get in touch with Empire to report it. After a couple os months we did have among the original installers occur out and deal with the nail and swap the plank.

The bathtubs are stuffed with matters, we have moved home furniture and every thing we very own to ensure that they might set up empire today reviews bbb our carpet TODAY. We obtained a contact at eight:30 AM this early morning that they have been away from stock on our carpet and wouldn't be capable of occur for an additional week. Absolutely UNACCEPTABLE. Don't use this enterprise.

We’re happy to hear that you have been contacted. We’ll proceed to abide by up with you until your installation is finished.

Make sure you e mail your in-depth worries and purchase data for instance: phone number and Avenue handle to customersupport@ We stay up for Listening to from you.

I hardly ever heard from corporate... I get in touch with Baltimore once more have not read back. I connect with the call center once more and was promised that everyone associated was A part of the e-mail and everyone inside the corporate office she and somebody really should get again to in 24 hours but it absolutely was soon after hrs.

We know your time and energy is efficacious, and we regret to hear which you had been inconvenience by a skipped appointment. You should e-mail us at customersupport@ along with your worries together with the street deal with of your scheduled appointment. We sit up for earning items rights for yourself.

Many thanks for your feedback. We’re sorry to listen to that your issues haven't been tackled, and we apologize to the inconvenience. We’ll be in touch together with your shortly to even more talk about your encounter.

In preparation, I rented a POD and packed up my whole property apart from substantial furnishings to arrange to the alternative.

We guarantee you that we take issues which include these pretty seriously, and we would prefer to adhere to up along with you and further more deal with your issues. Be sure to electronic mail your issues in addition to your account details to We sit up for Listening to from you.

Thanks for bringing this make a difference to our attention. We’ve Found your buy, and we’ll be in touch with you Soon to start out working over a resolution.

It is approximately 6:30pm EST and have not received a contact back. It is clear that your neighborhood workforce doesn’t provide the similar standard of urgency, and worth customer loyalty as I suspect your corporate office does.

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I waited weekly and tried contacting Annette in the extension furnished by Rosemarie and there was no this kind of extension or particular person by that name. I identified as Rosemarie back and was instructed that she would've somebody connect with me back again. Just after no response I contacted Rosemarie, still left messages and also have not heard again. It seems to me Empire Today just isn't interested in repeat or referral small business. I am incredibly displeased with the caliber of the carpet I was marketed and the lack of response by Empire Today. Dependant on the remarks I've read I desire I might have investigated your company in depth just before I contacted you. I have now decided to possess the carpets eliminated and tricky Wooden flooring installed. An expense I didn't program on at this point. I would hope that a rep from Empire Today, immediately after looking at my write-up will contact me really shortly. I'm with the head to Make contact with the BBB plus the media shops that Empire Today promote on and allow them to know of my practical experience.

m. – twelve:00am if this isn’t all right he can come back on 9/five/2018. I’m upset Together with the Salesperson Danny Gomez because he lied about when staff would get started and stop The work. I experience this firm breached the contract by not being able to full function when they stated they might. When l contacted the Salesperson Danny Gomez he was unwilling to offer me supervisors names and phone number so l could create a complaint. I've made an effort to contact customer care and was informed the corporate would Speak to me in 24 several hours being I haven't listened to nearly anything l tried out to reach out to your Salesperson but l comprehend he lied and can say everything to get a sale that's unhappy. If l don’t have a response from the supervisor to test to have this resolved l can get a legal professional to dispute this agreement for function that was carried out!

My FIRST contact was Oct 19. He or anyone has yet to get in touch with me. This can be now November six. I have called a total of thrice wanting to take care of my situation. I preserve receiving the exact same solution……..”We could have somebody simply call you”. I will NEVER use this enterprise yet again for the reason that seemingly they don’t stand behind their function And that i truly feel like i’m getting the operate all around.. I wager if I had been ordering a website new carpet I'd get yourself a call instantly.

kitchen and dinning space. Three excellent men arrived and put in our floors yesterday. They did an outstanding career laying the new flooring but claimed they wouldn’t find a way to setup our baseboard as they didn’t have the appropriate resources.

Even worse, I’m advertising my condo and was planning to set it that you can buy straight away once the floor was supposed to be carried out but now I’m needing to delay Placing the put available on the market.

You should contact Chrissy at 206-898-XXXXX or at the above electronic mail address of cjjaxs at to finalize your determination as I might be from city right until Monday of upcoming week as I need to journey to Mississippi to bury my brother (In case the hurricanes will permit us to try this.)

I verified what was becoming committed to with Trevor before he remaining my household, and when Kim termed me to help make the arrangements for the complete alternative I confirmed the get the job done being done along with the timeframe to agenda the function (in one-yr).

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We apologize to your encounter, and guarantee you that the concerns are crucial to us. You should electronic mail us at your earliest convenience at customersupport at using your account and phone data, and mention Headquarters in the topic line so we may well additional support you.

We apologize for the lack of follow up that you simply’ve obtained, and we’ll be wanting into your concerns immediately.

Operating expertise in household improvement codes, allowing and licensing requirements Encounter with materials get-offs and estimating competency

Following the carpet was set up I felt the real difference during the padding. What she did not condition was which the new padding was INFERIOR to your padding I had now. It felt as if I used to be walking on cement. It is clear during the pictures I took of the ground molding along with the stair molding thehorizontal strains because the carpet was a lot of reduce.

September nine, 2018 at ten:10 pm So this is now September and I've however to check out a resolution. All fashion of conversation on Empire’s portion continues to be stopped. In truth, I have now acquired a threatening letter from you. You reply to Each individual on the issues you can get which has a generic “we recognize”, “ we acquire these issues quite critically” or “we’re seeking into it”.

I might also counsel you switch or change your customer service agents simply because they are unavailable and do not do their work as promised.

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We all know delays could be disheartening, and we apologize for the inconvenience. We’re mindful that We now have explore your issues, and have rescheduled your installation for 7/three. We’ll comply with up along with you until a solution is reached.

They claimed cooperate would get ahold of me and that is was a large precedence nevertheless I’m nonetheless watching for a simply call. I’m am extremely unhappy using this service and count on to get compensated for my time of having to attend so lengthy and for your unsatisfactory customer service. If this concern is just not taken care of and I’m not pleased with the reaction and payment I'll seek further more steps.

– I referred to as customer care and an individual was sent to evaluate. He arrived, and assumes there was a material defect inside the trim. He also noted which the set up job was not carried out quite very well as there are pencil marks and insufficient angle cuts in many parts of the trim.

kitchen area and dinning space. A few fantastic Guys came and put in our floors yesterday. They did an excellent career laying The brand new flooring but stated they wouldn’t find a way to install our baseboard because they didn’t have the right instruments.

May one, 2018 at four:06 pm Shame Shame Disgrace to Empire Today…. using inexperienced laborers to put in tile. We experienced the tile put in final week and however have not heard back again from the supervisor or inspector on all the issues. Actually on working day a person the tile installer looked as if it would determine what he was carrying out but he didn’t return the 2nd day and still left it up to two inexperienced laborers to finish.

July 13, 2018 at twelve:forty pm Wow, I would like to say some other terms which i’m experience but that might only Enable you to believe that I'm some un-educated donkey’s driving. I've experienced calls all week pertaining to my appt. today, confirming it was likely to occur. My wife and I had to go ahead and take working day off do the job and bought up at 4:30 am to clear out everything within our grasp bedroom plus a spare room, so we might have carpet installed today. We finished transferring anything close to 8:00am. at eight:50am I was contacting customer support since I hadn’t listened to from any individual but. Although I used to be on hold, I obtained a simply call from customer support stating they did not have plenty of installers do total our set up today. Every little thing we personal which was in four rooms has become shoved into 2 rooms. I can live by doing this for some time it would take them to put in carpet in two rooms but no longer than that.

Continue to It will be excellent to own Empire stand driving their poor installation and unintelligible customer support

When I originally signed the contract to possess them install my rug they established a selected day with me being here and told me I could be the extremely very first appointment by 9 AM and that I might receive a cellphone get in touch with the working day in advance of with a far more certain time, I did not receive a mobile phone call the day ahead of and the day with the installation I nevertheless experienced not heard from anybody by about ten AM so I referred to as. When I identified as in it took them a few half hour to determine what was taking place and referred to as me back again and explained we can't do your appointment today because some installation people that do the job for us didn’t display up so we won't be capable to do your work. I took the day off of work only to determine that not one person was coming at all in the very best they could do for me was ” we may have anyone set up it in three months “. To my shock and currently being in customer care my entire lifestyle I could not believe that they explained this empire today to me so I requested to cancel my agreement.

Without the need of question he acknowledged all the issues and issues I'd. He showed me by using a stage how unleveled the flooring are and experienced The difficulty from the entrance door. His responses initiated the installation coordinator Trevor to return. He reviewed the work of the initial installer and agreed the work was poor and was apologetic. I walked him from the whole house and reviewed my Over-all worries once more, and he agreed a complete alternative check here was essential. The problem was the subfloor, size of floorboards, finishing perform plus a faulty item also. Within a short stretch of time, Kim from CS referred to as to say we have been accredited for a total substitution. She reported I'd just one-12 months to possess the do the job scheduled and done. I advised her my spouse was scheduled for surgical procedures Which I would connect with again to help make arrangements soon after he was perfectly ample.

June 14, 2018 at five:01 pm My practical experience with Empire has been superior and lousy. The carpet installers were terrific and came out in a short period of time. Nevertheless, the blinds have taken 3 months since the remaining measurement And that i haven’t heard from any individual on when they'd be mounted. I have known as the customer support numerous instances plus they couldn’t describe why I’m suffering from these difficulties.

Thank you for bringing your considerations to our consideration. We sincerely apologize in your encounter, and understand that we’ve spoken to you with reference in your worries. For those who go on to obtain thoughts please Make contact with us at customersupport at

Once the carpet was set up I felt the main difference in the padding. What she did not condition was which the new padding was INFERIOR to the padding I'd currently. It felt as though I used to be going for walks on cement. It is clear from the shots I took of the ground molding as well as the stair molding thehorizontal traces because the carpet was a lot decreased.

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Can anyone, similar to the CEO ideally, get back again to me to debate this subject ASAP. Community relations is big to a corporation & whoever handles it ought to be aware of how your customer care or workers manage your organization’s phone calls & techniques! Thanks beforehand for examining this grievance………..

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Vihn, thank you for earning us conscious of this issue. We are going to be in contact along with you Soon to debate your fears.

we recognize the inconvenience this has prompted. Please Make contact with us at with both equally your concerns and account details, so we are able to stick to up along with you, thanks. Helpful?YesNo

"The entire working experience was negative. Don't want to waste my time any more than essential. The profits guy was just that. In some way he was quoting us "Shaw" carpet but Once i stored grilling him... magically it changed models. They required a deposit right away to lock in the price. I explained to them I might in no way do company with a corporation who expected a deposit to honor a value. This is a common revenue trick to get you locked in instead of just take your time and effort to make a call. Should you use them, retain holding out for a cheaper price.

Plush Carpet (or Texture Carpet) is among the most well-liked Carpet styles thanks to its regular search. It has a smoother, stage surface area that can clearly show delicate tones of color and highlights. With its common type, Plush Carpet is a perfect option for Practically any space.

This is the best way to regulate and repair service your online business status. Hiding damaging complaints is barely a Band-Assist. Buyers wish to see how a business took treatment of organization.

I cherished this position and it absolutely was the very best task I at any time had. I program on making use of there all over again. It was a temp service. I liked working inside the warehouse and I used to be happy there.

Based on our unique histories and everyday living predicaments, many of us have needs and fears which continue to be outside of our awareness and nonetheless impact our perceptions, decisions and means of interacting on earth. When our would like and fears are in conflict, We now have problems Conference our needs and practical experience signs or symptoms of nervousness and depression."

Extensive Tale limited, I'm back again at square a single immediately after acquiring contact with them no fewer than 8 moments and equally as many people, all of whom are shocked and baffled about the problems. My newest contact Megyn, supposedly has me scheduled for an inspection November 3 among ten and read more three. Inspections are only scheduled on Mondays and Thursdays. This will probably be in vain, as I have read through a lot of purchaser grievances with regard to the inspection remaining a farce plus they constantly deny warranty coverage and the company of Empire will likely not get it done by themselves beyond guarantee.

Empire Today set up flooring without a pad hooked up to it in the lounge and two bedrooms. My daughter also had them do her flooring a couple of decades back. But I used to be dissatisfied since the reps put in place appointments that bought me all messed up. To start with, they called me and claimed that anything was all proper and that the flooring I procured was gonna be shipped and completed. Then they known as me within the last minute and mentioned they had improved our appointment for the reason that that day was previously taken up.

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I wasn't guaranteed what sort of flooring I wanted and he or she walked me via the choices major me to the black Laminate Flooring. I'm extremely satisfied with the outcomes owing to her.

Once i known as my revenue person I had been explained to it experienced under no circumstances took place just before but a manager would contact me. When he did, over on a daily basis afterwards he was unapologetic and Just about unbelieving of my knowledge. I requested to get a refund and he stated, while this hasn't took place, that may not a choice. I was bought an item that they don't provide, was left having an unsafe natural environment then when still left with no other option experienced them set up the things they had for protection of my relatives. He then named me per day or two later and reported they might supply me $300 which is just not near what I paid out for this. Also, after the I stalkers remaining I'd tiles lifting up. I stayed off them for a longer time than they stated, but nonetheless there was hurt. They arrived again to repair it but of course didn't put down sufficient adhesive to start with. I'm very disappointed, I had been offered a product they do not even make. Then experienced damage to other flooring and appliances by their Installers. Then After i manufactured their management mindful I used to be handled inadequately and provided a really minimal money refund. Remember I also had to repair my encompassing floor and appliances. Gross sales, set up, and management were being all incompetent. I might suggest that anyone else opt for a special provider.

View photo · Empire Today® @EmpireToday Sep seventeen Replying to @chilltd2018 we'd like to learn a lot more. Make sure you direct concept us the road deal with where your blind set up took place, thanks.…

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